Frequently Asked Questions

What is your rental period? +

We offer a standard **3-day rental period** to allow for flexible event setup and takedown.

Do you offer same-day rentals? +

Yes, we offer **same-day rentals** based on availability. Contact us for urgent bookings.

What happens if an item is damaged? +

Clients are responsible for damages. There is a **damage fee** depending on the item. Contact us immediately if an item is damaged.

Can I modify my order after booking? +

Yes! You can **modify your order up to 24 hours before pickup**. Last-minute changes are not allowed at pickup.

Do you offer delivery services? +

Currently, we offer **pickup-only services**. Delivery is available for large orders at a **$350 fee** with setup included.

Still have questions?

Contact us at info@twelve21events.com or call (313) 380-2195.
Or click the chat bubble on the right to speak with us directly.